Terms of purchase

Kransz general terms and conditions

These general conditions apply to your purchases on, and your use of, the website www.kransz.se. The terms constitute an agreement between you and Kransz jewelry AB org. no. 559421-6573, Nordenskiöldsgatan 11, 211 19, Malmö (hereinafter "Kransz"). By making purchases from us physically, via other channels or by using this website, you agree to the following terms and conditions. We therefore ask you to read the terms and conditions carefully before using our site. Kransz jewelry AB only enters into agreements with persons of legal age (18 years). If you are a minor, a guardian's permission is required.

 

Prices

All prices in the store are stated in SEK and all prices include 25% VAT. We reserve the right to price changes caused by price changes from the supplier, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.

 

Products

Kransz jewelry AB reserves the right for possible typographical errors in texts on this website. Gram weights and measurements are estimates and may deviate slightly as the products are made by hand. We also do not guarantee that all images accurately reflect the actual appearance of the products.

 

Payment

You can pay with via bank transfer or partial payment in two different payments of 50% each. You can choose the payment method that suits you best. We start your order as soon as we receive payment. Your payment of 100% or 50% is binding and non-refundable. 

 

Ordering

When we have received your payment, an order confirmation will be sent to your e-mail address on your order. In the confirmation you will find all information about products, price, billing and delivery address. If there is an error in the order confirmation, you must immediately contact us via e-mail to info@kransz.se

 

Delivery

Our normal delivery times are approx. 4-8 weeks. For our ring models that you find on our site, the delivery time is normally approx. 4 weeks. For customized and unique designs, the delivery time can be approx. 4-8 weeks. Contact us if you have a deadline to meet. We do our best to deliver and in some cases can speed up the process. If delays in delivery should occur (without us notifying you of a longer delivery time), you should contact us at e-mail address:Info@kransz.se

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Right of withdrawal

When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received a product that you have ordered.

 

When exercising your right of withdrawal:

You must announce that you regret it. The message must be sent to us Info@kransz.se  . In your message, your name, your address, e-mail address, the order number and which goods the return applies to must be clearly stated. You should return the products to us immediately and at the latest within the statutory 14 days after the cancellation notice. You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in their original packaging. From the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the product's original value in the case of a used or damaged product.

 

The right of withdrawal does not apply if:

Custom-made product, which has been tailored especially for you or has a clear personal touch according to your wishes. For example, jewelry made in your size, with your choice of metal, precious stones and engraving. Services that have been completed and where you have expressly agreed to the start of the service without right of withdrawal. For more about the statutory right of withdrawal, read more here (https://www.konsumentverket.se/for-foretag/konsumentratt-for-foretagare/om-kunden-angrar-sitt-kop/)

 

Claims and complaints

Despite our very careful quality control of each product, should the product still be damaged or mis-shipped when it arrives, we undertake, in accordance with current consumer protection legislation, to rectify the fault free of charge or cancel the purchase and issue a refund. You must always contact us for approval before returning a defective item. The complaint must be sent immediately after the defect has been discovered.

 

How do you proceed with a complaint?

Any errors and defects must always be reported to info@kransz.se where you state your name, address, e-mail address, order number and a description of the error. If we are unable to remedy the defect or supply a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping in the event of approved complaints. We reserve the right to refuse a complaint if it turns out that the product is not faulty in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.

 

Personal data

By shopping Kransz jewelry AB, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than is necessary to process your order

Kransz jewelry AB is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us in order to be able to handle your order and in the instances when you have requested newsletters or promotional offers - to be able to adapt the marketing to your individual needs.

 

In order to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history. Your data is stored as long as we have a legal basis to process your data, for example to fulfill the agreement between us or to comply with a legal obligation according to, for example, the Accounting Act.

When making purchases, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. The information is saved to be able to complete the purchase and to protect the parties against fraud.

In order to deliver your orders and complete our contract, we need to share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. Email address and/or mobile number may also be shared with the shipping company for notification.

 

Personal data controller Kransz jewelry AB. You have the right to contact us if you want information about the data we have about you, to request correction, transfer or to request that we limit the processing, to make objections or request deletion of your data. The easiest way to do this is to contact us via info@kransz.se. If you have a complaint about our processing of your personal data, you have the right to lodge a complaint with the supervisory authority Datainspektionen.

 

Information about Cookies

By using this website www.kransz.se you consent to the use of cookies in accordance with this cookie policy. At the first opportunity, you will get a box where you agree to use, but can withdraw your consent to this at any time. According to the Electronic Information Act, visitors to a website for privacy purposes must be informed that cookies are being used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to be saved on your computer in order to provide access to various functions. It is possible to set your browser so that it automatically refuses cookies. More information can be found on the Swedish Post and Telecommunications Authority's website. When you use our booking service provided by a third party, Calendly, you agree to Calendly's privacy and cookie policy. Read more about calendly https://calendly.com/privacy . 

 

Changes to the General Terms and Conditions

We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be posted online on the website. The amended terms and conditions are considered accepted in connection with orders or visits to the website.

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Force majeure

We accept no responsibility for delays/errors as a result of circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, authority decision, reduced or non-existent delivery from the supplier. Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.

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Dispute and choice of law

Complaints or comments regarding Kransz jewelry AB's services or products should be communicated to Kransz jewelry AB's via info@kransz.se. If you are not satisfied with our handling of your case, you are welcome to contact your local consumer advisor or the General Complaints Board (ARN.) We always follow ARN's recommendations. You can also turn to the EU's dispute resolution here.